ITIL® Foundation

Information Technology Infrastructure Library (ITIL) is a best practice IT Service Management framework developed by the Open Government of Commerce (OGC) within the UK government suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. The ITIL Foundation Certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme, It has been widely accepted as the best practice in IT Service Management.

Target Audience

If you are an IT professional, business manager or business process owner in an organization that operates according to ITIL or you intend to deploy ITIL in your organization. Customer and companies want to work with certified people. After gaining the certificate, you will understand how the ITIL certification program contributes to raising the quality of IT Service Management. Your role and qualities are important for better (team) performance.

  • There is no pre-requisites for ITIL training course
  • This course is a pre-requisite for ITIL Intermediate

Duration  :  2 Days

Course Content: ITIL Foundation Certification Training Program

Introduction to Service Management Lifecycle
  • Principles of Service Management
  • The Processes
  • The ITIL Service Lifecycle
Service Strategy
  • Introduction to Service Strategy
  • Key Concepts of Service Strategy
  • Service Strategy Processes
    • Demand Management
    • Service Portfolio Management
    • Financial Management
    • Business Relationship Management
Service Design
  • Introduction to Service Design
  • Key Concepts of Service Design
  • Service Design Processes
    • Service Catalogue Management
    • Service Level Management
    • Supplier Management
    • Capacity Management
    • Availability Management
    • IT Service Continuity Management
    • Information Security Management
    • Design Co-ordination
Service Transition
  • Introduction to Service Transition
  • Key Principles and Models of Service Transition
  • Service Transition Processes
    • Transition, Planning and Support
    • Change Management
    • Service Asset and Configuration Management
    • Release and Deployment Management
    • Knowledge Management
Service Operations
  • Introduction to Service Operations
  • Service Operations Processes
    • Event Management
    • Incident Management
    • Problem Management
    • Request Fulfilment
    • Access Management
  • Service Operations Functions
  • Continual Service Improvement
    • Introduction to Continual Service Improvement
    • Key Principles and Models of Continual Service Improvement
  • ITIL Exam Preparation: 4 ITIL Practice Exams
    • Review of Key Concepts
    • Review of ITIL Mock Examination Results

ITIL Foundation Certification Examination will be conducted on the 2nd day of the training.


Type: Multiple choice

No Of Questions: 40 questions per paper

Examination duration: 60 minutes (1 hour)

  • Result: 26 marks required to pass (out of 40 available), equivalent to 65%

Why Choose Us?

Excel Network Technologies has been a preferred knowledge service provider to leading MNCs and corporates across India and has been consistently adding value to these organizations through value based qualification certifications including ITIL, PRINCE2, PMP, Scrum, SixSigma.

For questions regarding Course registration and schedules, please call Customer Service at +91 9664443555 / 2555

CSS3 Social Sliding Left Menu with Fullscreen