Intermediate

ITIL® Intermediate Certification Training

The Intermediate level is divided into two modules namely Lifecycle Modules and Capability Modules. Both are pursued by the professionals of IT management but the application may be different from different organizations. The Intermediate level is offered at a full-time training program for 2 days along with modules, training, exam and certification at a very reasonable fee cost. Excel offers training to the candidates of ITIL Intermediate level with modules of ITIL latest version and by expert trainers who are certified and have practical experience in the best industries.

ITIL Intermediate: Lifecycle Stream

Overview

Increased competitiveness, complex business processes and technology explosion has lead to a compulsion of specialized skills marked as a mandatory for individuals involved in delivering these business services. Foundation level knowledge is nowadays a pre-requisite for performing service management activities, at the same time, it is also important to have specialized knowledge and expertise in handling practical real-life situations.
The ITIL Intermediate Qualification: Service Operation is part of the ITIL Intermediate lifecycle stream and one of the modules that lead to ITIL Expert in IT Service Management Certificate.

Who Should Attend?

The course is designed for, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle.

Why Choose Us?

Excel Network Technologies has been a preferred knowledge service provider to leading MNCs and corporates across India and has been consistently adding value to these organizations through value based qualification certifications including ITIL, PRINCE2, PMP, Scrum, SixSigma.

Our Philosophy

We believe doing a certification is an important well-thought decision of our delegates. We would not only enable our delegates to achieve success in certification exams but also equip them with the right skills and knowledge to take the professional challenges heads on. We believe that clearing a certification exam can give you a certificate which is nothing but a piece of paper if you do not have the right knowledge to prove your credentials.
Certification without knowledge can lend someone to an interview call but cannot help someone to get a job or grow in their career path. Knowledge is the core and certification is just a proof of your knowledge.
Hence, our trainings are knowledge-driven rather than just certification-driven, and, the end result of our training is a 100% success in the certification exam as well as increased confidence of our delegates to leverage their career with the knowledge shared.

Our Trainers

Our trainers are ITIL Experts and are accredited with APMG-UK for conducting the training and certification workshops. The trainers are experienced and seasoned professionals from the IT industry who have 15+ years of practical experience working in all the phases of service lifecycle (i.e. service strategy, design, transition, operations and CSI)  and have played several roles in the service management role ladder. It is this experience that enables our delegates to gain the right practical knowledge coupled with the best practice standards helping them to achieve their career aspirations in our 2-day training and certification sessions.

Course Prerequisites

Delegates willing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the 2011 Foundation or V3 Foundation or V2 Foundation Certificate) which shall be presented as documentary evidence to gain admission.

Course Objectives

• Plan key activities for service operation processes
• Maintain stability in service operation while allowing for changes in design, scale, scope and service
• Support operations through new models and architectures such as shared services
• Evaluate service operation processes with critical success factors and key performance indicators
• Extensive coverage of service operation functions and processes
• Identify service operation processes managed and controlled during other service lifecycle stages
• Match activities to common service operation (CSO) areas
• Assess service operation organization structures
• Prepare for and take the ITIL Intermediate Qualification: Service Operation Certification Exam

Course Outline

• Introduction to Service Operation
• Service Operation principles
• Service Operation processes
• Common Service Operation activities
• Organizing Service Operation: functions
• Technology considerations
• Implementation considerations
• Challenges, critical success factors and risks

Course Mode:

• Instructor Led – Complete Classroom Learning with limited class size. The course includes work-based practical activities and discussions as well as real-life case studies.

Course Duration:

• 2 Days (Examination is conducted at the end of 2nd day of training)

Overview

Increased competitiveness, complex business processes and technology explosion has lead to a compulsion of specialized skills marked as a mandatory for individuals involved in delivering these business services. Foundation level knowledge is nowadays a pre-requisite for performing service management activities, at the same time, it is also important to have specialized knowledge and expertise in handling practical real-life situations.
The ITIL Intermediate Qualification : Service Transition is part of the ITIL Intermediate lifecycle stream and one of the modules that leads to ITIL Expert in IT Service Management Certificate.

Who Should Attend?

The course is designed for, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers

Course Prerequisites

Delegates willing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the 2011 Foundation or V3 Foundation or V2 Foundation Certificate) which shall be presented as documentary evidence to gain admission.

Course Objectives

• Plan key activities for service transition processes
• Improve the quality of IT service provisioning within an organisation
• Enhance service transition through effective impact analysis of changes Management
• Evaluate service transition processes with critical success factors and key performance indicators
• Extensive exposure of service transition principles
• Learn and apply knowledge management principle of DIKW (Data-Information-Knowledge-Wisdom) to service transition processes
• Stakeholder analysis and engagement
• Prepare for and take the ITIL Intermediate Qualification: Service Transition Certification Exam

Course Outline

• Introduction to Service Transition
• Service Transition Principles
• Management and control of all Service Transition activities
• Service Transition Related activities around communications, commitment and organisational change
• Organising Service Transition
• Control and coordination of Service Transition technology related activities
• Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks

Course Mode:

• Instructor Led – Complete Classroom Learning with limited class size. The course includes work-based practical activities and discussions as well as real-life case studies.

Course Duration:

• 2 Days (Examination is conducted at the end of 2nd day of training)

Overview

Increased competitiveness, complex business processes and technology explosion has lead to a compulsion of specialized skills marked as a mandatory for individuals involved in delivering these business services. Foundation level knowledge is nowadays a pre-requisite for performing service management activities, at the same time, it is also important to have specialized knowledge and expertise in handling practical real-life situations.
The ITIL Intermediate Qualification: Service Design is part of the ITIL Intermediate lifecycle stream and one of the modules that leads to ITIL Expert in IT Service Management Certificate.

Who Should Attend?

The course is designed for, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of design activities within the Service Lifecycle.

Course Prerequisites

Delegates willing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the 2011 Foundation or V3 Foundation or V2 Foundation Certificate) which shall be presented as documentary evidence to gain admission.

Course Objectives

• Plan key activities for service design processes
• Improve the quality of IT service provisioning within an organization
• Learn to create a service level agreement document through clear understanding of the SLRs
• Evaluate service design processes with critical success factors and key performance indicators
• Extensive coverage of service design principles and interfaces across the lifecycle
• Learn and analyze sourcing strategies
• Define the goal, objectives and scope of service design
• Prepare for and take the ITIL Intermediate Qualification: Service Design Certification Exam

Course Outline

• Management and control of all Service Design activities
• Management and application of Service Design concepts, inputs, outputs and activities
• Knowledge of Service Design principles and management of Service Design processes
• Control and coordination of Service Design technology related activities
• Justification and control of the organizational and technological issues on Service Design
• Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks

Course Mode:

• Instructor Led – Complete Classroom Learning with limited class size. The course includes work-based practical activities and discussions as well as real-life case studies.

Course Duration:

• 2 Days (Examination is conducted at the end of 2nd day of training)

Overview

Increased competitiveness, complex business processes and technology explosion has lead to a compulsion of specialized skills marked as a mandatory for individuals involved in delivering these business services. Foundation level knowledge is nowadays a pre-requisite for performing service management activities, at the same time, it is also important to have specialized knowledge and expertise in handling practical real-life situations.
The ITIL Intermediate Qualification : Service Strategy is part of the ITIL Intermediate lifecycle stream and one of the modules that leads to ITIL Expert in IT Service Management Certificate.

Who Should Attend?

The course is designed for, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of strategising activities within the Service Lifecycle.

Course Prerequisites

Delegates willing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the 2011 Foundation or V3 Foundation or V2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.

Course Objectives

• Analyse techniques, principles and relationships to enable efficient service strategies
• Leverage governance framework through assessment and applicability of IT governance
• Learn service strategy requisites and classification
• Evaluate viability and priority of decision planning tool (i.e. business case) using specialized techniques (i.e. NPV and IRR)
• Determine opportunities for automation of services and strategic evaluation
• Define and analyse the purpose, objectives and scope of service strategy and its processes
• Prepare for and take the ITIL Intermediate Qualification: Service Strategy Certification Exam

Course Outline

• Service Strategy Principles
• Defining services and market spaces
• Conducting Strategic Assessments
• Financial Management
• Service Portfolio Management
• Driving strategy through the Service Lifecycle
• Managing demand
• Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks

Course Mode:

• Instructor Led – Complete Classroom Learning with limited class size. The course includes work-based practical activities and discussions as well as real-life case studies.

Course Duration:

• 2 Days (Examination is conducted at the end of 2nd day of training)

Overview

Increased competitiveness, complex business processes and technology explosion has lead to a compulsion of specialized skills marked as a mandatory for individuals involved in delivering these business services. Foundation level knowledge is nowadays a pre-requisite for performing service management activities, at the same time, it is also important to have specialized knowledge and expertise in handling practical real-life situations.
The ITIL Intermediate Qualification : Continual Service Improvement (CSI) is part of the ITIL Intermediate lifecycle stream and one of the modules that leads to ITIL Expert in IT Service Management Certificate.

Who Should Attend?

The course is designed for, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers

Course Prerequisites

Delegates willing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the 2011 Foundation or V3 Foundation or V2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.

Course Objectives

• Plan key activities for continual service improvement processes
• Improve the quality of IT service provisioning within an organisation
• Learn to apply the seven step improvement process
• Evaluate continual service improvement processes with critical success factors and key performance indicators
• Implementation aspects of CSI within the IT service management lifecycle
• Learn and analyse CSI principles around reporting and balance score card
• Prepare for and take the ITIL Intermediate Qualification: Continual Service Improvement (CSI) Certification Exam

Course Outline

• Introduction to Continual Service Improvement
• Continual Service Improvement principles
• Continual Service Improvement process
• Continual Service Improvement methods and techniques
• Technology, Organisation and Implementation for Continual Service Improvement
• Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks

Course Mode:

• Instructor Led – Complete Classroom Learning with limited class size. The course includes work-based practical activities and discussions as well as real-life case studies.

Course Duration:

• 2 Days (Examination is conducted at the end of 2nd day of training)

ITIL Intermediate: Capability Stream

Overview

Increased competitiveness, complex business processes and technology explosion has lead to a compulsion of specialized skills marked as a mandatory for individuals involved in delivering these business services. Foundation level knowledge is nowadays a pre-requisite for performing service management activities, at the same time, it is also important to have specialized knowledge and expertise in handling practical real-life situations.
The ITIL Intermediate Qualification : Operational Support & Analysis (OSA) is part of the ITIL Intermediate capability stream and one of the modules that leads to ITIL Expert in IT Service Management Certificate.

Who Should Attend?

The course is designed for those who require a deep understanding of OSA processes and/or operational staff involved in OSA processes who wish to enhance their role-based capabilities

Why Choose Us?

Excel Network Technologies has been a preferred knowledge service provider to leading MNCs and corporates across india and has been consistently adding value to these organizations through value based qualification certifications including ITIL, PRINCE2, PMP, Scrum ,SixSigma.

Course Prerequisites

Delegates willing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the 2011 Foundation or V3 Foundation or V2 Foundation Certificate) which shall be presented as documentary evidence to gain admission.

Course Objectives

• Outline and plan key activities for operational support and analysis (OSA) processes
• Structure and define incident models
• implementation and management of the processes and function involved in providing users support and increasing IT infrastructure stability
• Evaluate and verify operational support and analysis (OSA) processes with critical success factors and key performance indicators
• Implementation aspects of Event Management, Incident Management, Request Fulfilment, Problem Management, and Access Management Processes, complemented by effective Technical Management, IT Operations Management, Application Management and Service Desk Functions.
• Prepare for and take the ITIL Intermediate Qualification: Operational Support and Analysis (OSA) Certification Exam

Course Outline

• The importance of Operational Support and Analysis while providing service
• How all processes in Operational Support and Analysis interact with other Service Lifecycle processes
• The processes, activities, methods and functions used in each of the Operational Support and Analysis processes
• The importance of IT Security and its contributions to Operational Support and Analysis
• How to measure and use the Operational Support and Analysis processes, activities and functions to achieve operational excellence
• Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks

Course Mode:

• Instructor Led – Complete Classroom Learning with limited class size. The course includes work-based practical activities and discussions as well as real-life case studies.

Course Duration:

• 2 Days (Examination is conducted at the end of 2nd day of training)

Overview

Increased competitiveness, complex business processes and technology explosion has lead to a compulsion of specialized skills marked as a mandatory for individuals involved in delivering these business services. Foundation level knowledge is nowadays a pre-requisite for performing service management activities, at the same time, it is also important to have specialized knowledge and expertise in handling practical real-life situations.
The ITIL Intermediate Qualification: Service Offerings and Agreements (SOA) is part of the ITIL Intermediate capability stream and one of the modules that lead to ITIL Expert in IT Service Management Certificate.

Who Should Attend?

The course is designed for those who require a deep understanding of SOA processes and/or operational staff involved in SOA processes who wish to enhance their role-based capabilities.

Course Prerequisites

Delegates willing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the 2011 Foundation or V3 Foundation or V2 FoundationmCertificate) which shall be presented as documentary evidence to gain admission.

Course Objectives

• Developing service based SLAs including review and evaluation of SLAs as well as OLAs
• Prepare a service catalog
• Implementation and management of the processes and functions involved in service offerings and agreements (SOA) including performing cost analysis and estimation
• Evaluate and analyze service offerings and agreements (SOA) processes with key performance indicators and other relevant metrics
• Implementation aspects of Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management processes.
• Prepare for and take the ITIL Intermediate Qualification: Service Offerings and Agreements (SOA) Certification Exam

Course Outline

• The importance of Service Offerings and Agreements while providing service
• How all processes in Service Offerings and Agreements interact with other Service Lifecycle Processes
• The processes, activities, methods and functions used in each of the Service Offerings and Agreements processes
• The importance of IT Security and its contributions to Service Offerings and Agreements
• How to measure and use the Service Offerings and Agreements processes, activities and functions to achieve operational excellence
• Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks

Course Mode:

• Instructor Led – Complete Classroom Learning with limited class size. The course includes work-based practical activities and discussions as well as real-life case studies.

Course Duration:

• 2 Days (Examination is conducted at the end of 2nd day of training)

Overview

Increased competitiveness, complex business processes and technology explosion has lead to a compulsion of specialized skills marked as a mandatory for individuals involved in delivering these business services. Foundation level knowledge is nowadays a pre-requisite for performing service management activities, at the same time, it is also important to have specialized knowledge and expertise in handling practical real-life situations.
The ITIL Intermediate Qualification : Planning, Protection and Optimization (PPO) is part of the ITIL Intermediate capability stream and one of the modules that leads to ITIL Expert in IT Service Management Certificate.

Who Should Attend?

The course is designed for those who require a deep understanding of PPO processes and/or operational staff involved in PPO processes who wish to enhance their role-based capabilities.

Course Prerequisites

Delegates willing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the 2011 Foundation or V3 Foundation or V2 Foundation Certificate) which shall be presented as documentary evidence to gain admission.

Course Objectives

• Outline and plan key activities for planning, protection and optimization (PPO) processes
• Create and define capacity plan in addition to several key activities around capacity management
• Implementation and management of the processes and functions involved in providing cost justifiable IT services that are aligned with the business needs/requirements
• Evaluate and analyze planning, protection and optimization (PPO) processes with key performance indicators and other relevant metrics
• Implementation aspects of effective Capacity, Availability, IT Service Continuity, Information Security and Demand Management processes.
• Prepare for and take the ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO) Certification Exam

Course Outline

• The importance of Planning, Protection and Optimization while providing service
• How all processes in Planning, Protection and Optimization interact with other Service Lifecycle processes
• The processes, activities, methods and functions used in each of the Planning, Protection and Optimization processes
• The importance of IT Security and its contributions to Planning, Protection and Optimization
• How to measure and use the Planning, Protection and Optimization processes, activities and functions to achieve operational excellence
• Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks

Course Mode:

• Instructor Led – Complete Classroom Learning with limited class size. The course includes work-based practical activities and discussions as well as real-life case studies.

Course Duration:

• 2 Days (Examination is conducted at the end of 2nd day of training)

Overview

Increased competitiveness, complex business processes and technology explosion has lead to a compulsion of specialized skills marked as a mandatory for individuals involved in delivering these business services. Foundation level knowledge is nowadays a pre-requisite for performing service management activities, at the same time, it is also important to have specialized knowledge and expertise in handling practical real-life situations.
The ITIL Intermediate Qualification : Release, Control and Validation (RCV) is part of the ITIL Intermediate capability stream and one of the modules that leads to ITIL Expert in IT Service Management Certificate.

Who Should Attend?

The course is designed for those who require a deep understanding of RCV processes and/or operational staff involved in RCV processes who wish to enhance their role-based capabilities.

Course Prerequisites

Delegates willing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the 2011 Foundation or V3 Foundation or V2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.

Course Objectives

• Outline and plan key activities for release, control and validation (RCV) processes
• Structure and define business data models including the service knowledge management system
• Implementation and management of the processes and functions involved in achieving control and stability within an IT infrastructure
• Evaluate and verify operational release, control and validation (RCV) processes with critical success factors and key performance indicators
• Implementation aspects of effective Change Management, Service Release and Deployment Management,  Service Validation and Testing,  Service Asset and Configuration Management,  Knowledge management,  Request Fulfillment and Change Evaluation
• Prepare for and take the ITIL Intermediate Qualification: Release, Control and Validation (RCV) Certification Exam

Course Outline

• The importance of Release, Control and Validation while providing service
• How all processes in Release, Control and Validation interact with other Service Lifecycle processes
• The processes, activities, methods and functions used in each of the Release, Control and Validation processes
• The importance of IT Security and its contributions to Release, Control and Validation
• How to measure and use the Release Control and Validation processes, activities and functions to achieve operational excellence
• Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks

Course Mode:

• Instructor Led – Complete Classroom Learning with limited class size. The course includes work-based practical activities and discussions as well as real-life case studies.

Course Duration:

• 2 Days (Examination is conducted at the end of 2nd day of training)

Overview

Increased competitiveness, complex business processes and technology explosion has lead to a compulsion of specialized skills marked as a mandatory for individuals involved in delivering these business services. Foundation level knowledge is nowadays a pre-requisite for performing service management activities, at the same time, it is also important to have specialized knowledge and expertise in handling practical real-life situations.
The ITIL Intermediate Qualification : Continual Service Improvement (CSI) is part of the ITIL Intermediate lifecycle stream and one of the modules that leads to ITIL Expert in IT Service Management Certificate.

Who Should Attend?

The course is designed for, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers

Course Prerequisites

Delegates willing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the 2011 Foundation or V3 Foundation or V2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.

Course Objectives

• Plan key activities for continual service improvement processes
• Improve the quality of IT service provisioning within an organisation
• Learn to apply the seven step improvement process
• Evaluate continual service improvement processes with critical success factors and key performance indicators
• Implementation aspects of CSI within the IT service management lifecycle
• Learn and analyse CSI principles around reporting and balance score card
• Prepare for and take the ITIL Intermediate Qualification: Continual Service Improvement (CSI) Certification Exam

Course Outline

• Introduction to Continual Service Improvement
• Continual Service Improvement principles
• Continual Service Improvement process
• Continual Service Improvement methods and techniques
• Technology, Organisation and Implementation for Continual Service Improvement
• Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks

Course Mode:

• Instructor Led – Complete Classroom Learning with limited class size. The course includes work-based practical activities and discussions as well as real-life case studies.

Course Duration:

• 2 Days (Examination is conducted at the end of 2nd day of training)

Why Choose Us?

Excel Network Technologies has been a preferred knowledge service provider to leading MNCs and corporates across india and has been consistently adding value to these organizations through value based qualification certifications including ITIL, PRINCE2, PMP, Scrum, SixSigma.

For questions regarding Course registration and schedules, please call Customer Service at +91 9664443555 / 2555

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